The Office of the Vice President’s Human Resource Development Division conducted a seminar-workshop to enhance the delivery of public service by its frontline personnel.

The OVP has recognized the critical role of frontline personnel in providing better and more high-quality services to the Filipino people.

The activity was divided into two sessions. The in-person session was conducted on October 4-5, while the online session was conducted on October 11-12.

The learning sessions were facilitated by Jose Ronaldo Agustin, a customer service and public relations professional.

His portfolio includes his experience as a customer service manager of several hotels in Manila.

The learning sessions were aimed at improving the customer service competency of OVP frontline personnel.

Participants were personnel from the Operations Office, Public Assistance Division, Special Projects Division, Central Records Unit, Disaster Operations Center, and the 10 Satellite Offices.